Refund policy

We want you to love your Hetzler. That is why every watch comes with a 30-day trial period from the date it arrives at your door.

Try it on. Feel the weight on your wrist. See how it catches the light. Take your time with it. If it is not everything you expected, send it back.

We believe in what we build. Every Hetzler is assembled by hand, tested, timed, and inspected before it ever leaves our workshop. We are confident that once you hold yours, you will not want to let it go.

If you decide to return, your watch needs to be in the same condition it arrived. No scratches, no wear, with all original packaging, your certificate card, cloth and included tools. Email us at support@hetzlerwatches.com and we will walk you through the process. We cover the cost of return shipping. Once we receive your watch and confirm everything is in order, your refund will be issued to your original payment method.

If you would rather exchange for a different model, we can do that too. Let us know what you want instead and we will start building your new piece as soon as your return is on its way back.

If something arrives damaged, defective, or incorrect, contact us immediately. That is on us and we will make it right.

If you need to cancel your order, you have 24 hours from the time of purchase. Email support@hetzlerwatches.com with your order number and the subject line: Order Cancellation Request. Once your watch enters assembly, cancellation is no longer possible. The piece is already being built for you.

For orders shipping into the European Union, you have the right to cancel or return within 14 days of receiving your order under EU consumer protection law. The same return conditions apply.